Prescription products
Because prescription products are prepared and dispensed for individual patients, returns of prescription products for reuse or resale cannot be accepted.
Halcyon Peptide Labs
Refund Policy
Effective date: September 2026
Refunds and returns depend on the product type, order status, and applicable safety requirements.
Where to send a return
Request an RMA number from support before shipping anything back. Return window: 30 days from delivery.
Halcyon Peptide Labs, Inc. Returns Department2900 Prairie CrossingSuite 40Lewisville, TX 75057United StatesSupplements
Unopened supplement orders may be eligible for review under the posted return process, subject to timing, condition, and support-team approval.
Damaged or incorrect orders
If an order arrives damaged or incorrect, contact support promptly with order details and photos so the team can review the issue.
Cancellations
Orders can only be cancelled before fulfillment begins. Prescription orders may move quickly once approved and sent to the pharmacy.
Contact
Questions about this policy can be sent to [email protected] or by phone on (800) 555-0216 (Mon–Fri, 8am–5pm CT).
Halcyon Peptide Labs, Inc. 500 Congress AvenueFloor 12Austin, TX 78701United States